Customer care and support

1. Introduction to Info Finance’s Customer Care Policy

With the goal of providing investors with a transparent, safe, and effective financial environment, Info Finance considers customer experience a core factor in our operations. This Customer Care & Support Policy is designed to ensure that all user needs, questions, and issues are handled quickly, accurately, and professionally.

We are committed to delivering high-quality support services and accompanying customers throughout every stage of using our products and platform.

2. 24/7 Customer Support Through Multiple Channels

To maximize convenience, Info Finance provides various support channels with 24/7 availability:

Website
A centralized hub for documents, user guides, and online support resources.

Hotline
Direct consultation and fast incident resolution.

Email
Receives detailed requests and provides clear, complete responses.

Trader Community
Knowledge sharing and quick answers to frequently asked questions.

This multi-channel support system ensures that customers can connect with Info Finance anytime.

3. A Dedicated, Experienced Professional Team

The foundation of service quality at Info Finance is our team of financial, technical, and customer support specialists with strong expertise. We conduct regular internal training to ensure:

Strong knowledge of finance and investing
High proficiency with the platform and technology
Professional, friendly communication
Fast, accurate, and responsible responses

Our team is always ready to assist customers, whether the issue is big or small.

4. Key Support Areas

Info Finance provides comprehensive support services to ensure a smooth customer experience:

Financial knowledge and information assistance
Guidance on markets, financial products, and key concepts to help investors feel more confident when making decisions.

Platform usage support
End-to-end guidance on registration, deposits/withdrawals, trading, account management, and advanced system features.

Issue resolution and incident handling
Technical incidents, access errors, unmatched transactions, and similar issues are addressed promptly to ensure account safety.

Needs-based solution consulting
Depending on investment goals, we may provide suitable suggestions to optimize platform experience and effectiveness.

5. Commitment to Fast, Accurate, and Dedicated Service

Info Finance applies clear standards in our customer support process:

We respond as quickly as possible so customers do not wait long
Information is accurate, complete, and transparent
Support is dedicated, with customer interests as the top priority
Issues are resolved thoroughly to minimize risks and prevent recurring errors

Our goal is to deliver a service experience that exceeds expectations.

6. Information Security During Support

All customer data provided during support requests is processed only within permitted scope and in compliance with our Information Privacy Policy. We never share customer information with third parties without the customer’s consent.

Closing Statement

Info Finance’s Customer Care & Support Policy is built to ensure that every customer receives comprehensive, continuous, and high-quality assistance. With 24/7 multi-channel support, an experienced team, and a dedicated service process, Info Finance is committed to accompanying customers throughout their investment journey.

If you need support, the Info Finance team is always ready to receive and assist immediately.