In recent years, complaints about the Caphouse trading platform have emerged, raising questions about the transparency and safety of this investment environment. In this context, InfoFinance has made every effort to address investor grievances, contributing to the construction of a fairer and safer financial market.

Investment stories with Caphouse Trading Platform

Instances of investors being defrauded on trading platforms are becoming increasingly common. One alarming example is the case involving the Caphouse trading platform. Mr. Nguyen Van A, an investor in Vietnam, shared his bitter experience when investing in this platform.

Mr. A began depositing money into the Caphouse platform with assistance from advisor Khánh Ngọc. In two deposit transactions, the total amount invested by him was 74,750,000 VND. Subsequently, expert Mỹ Vân continued to assist him from November 6, 2023. Everything seemed smooth until November 14, 2023, when Mr. A had a profit of approximately 31,000 VND and decided to withdraw 20,000 VND.

However, upon trying to withdraw, he received no response. Mỹ Vân requested that he deposit an additional 333,660,000 VND to pay the Bot fee - information that Mr. A had not been informed about from the beginning. Despite attempting negotiations and receiving a promise of a 5% reduction in the Bot fee, Mr. A still had to deposit a large amount. After depositing, he was again asked to trade more or deposit an additional 30% to withdraw money.

Significantly, on November 15, 2023, when contacting customer support, he received a vague explanation and could not contact the experts who had previously assisted him. The group he had joined was also unexpectedly disbanded. Emails and calls to the platform's hotline went unanswered, with promises of processing within 24 to 48 hours, but to date, there has been no response from the Caphouse platform.

InfoFinance handles receiving information and resolving complaints from investors

In an effort to protect the rights of investors, InfoFinance has received and processed a series of complaints related to the Caphouse trading platform. Detailed information from investors has prompted us to take necessary measures to address the issue, safeguarding traders from fraudulent behavior and legal violations.

By accessing and verifying information, InfoFinance has provided appropriate solutions to deal with the situation. Our intervention not only helps to effectively resolve complaints but also creates a safer and more transparent investment environment for the investor community.

The success of InfoFinance is evidenced by receiving a thank-you email from an investor, affirming our ability to address complaints and the satisfaction of customers.

Safe investment with InfoFinance

If you have any complaints about trading platforms, please follow these steps to report to InfoFinance for timely support:

Step 1: Visit the official website of InfoFinance https://infofinance.com/

Step 2: Click on the "Report Broker/Complain Platform" section on the homepage.

Step 3: Click on "Send Report" to start reporting the issues you are facing.

Thank you for following the news with InfoFinance. Don't forget to follow our fan page https://facebook.com/infofinance.official for the latest updates. If you need assistance during trading or working with the platform, please contact InfoFinance through the following channels:

Support: [email protected]

Hotline 0904 096 829 / 093 1085 659